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Thinkhost Review

Looking For Shared Green Web Hosting? Beware of Thinkhost

As much as I try to avoid negative reviews, I couldn’t get away from this one. I stumbled on this host when reviewing for the main website. On the surface, they looked decent. However, as I dug deeper, a number of red flags jumped out at me.

The first was the fact that no contact telephone number is listed anywhere on the site. A little more digging and it turns out they don’t offer phone support at all. They only have an online ticket system with a 24-48 hour response time. Compared to other webhosts, this is appalling. The “standard” today is 24/7 live phone and chat support as well as a ticket system with <24 hour response/resolution time.

The second red flag is their list of servers. There are only 4 of them! Two of them are Pentium 4’s, which were current just over 3 years ago, and have 1-2 GB of RAM. The other 2 are 3 GHz Xeon Dual Cores with 4 GB of RAM. This is better, but not enough. With this setup, they have to be oversold.

Overselling on a shared server basically means they sell more accounts than they have the hardware to support. Webhosts that do this bet that most website owners will not come close to their allocated bandwidth/storage/server resource limits and sell to what they believe will be used. This means if some of the websites have a high traffic day, the total bandwidth or server resource limits are exceeded. This translates to every website on that server slowing down. In the worst case, some sites become so slow they are unusable or go down altogether. Situations like this are simply unacceptable to web businesses.

To see if my suspicions were true, I looked up some reviews. With no surprise, I discovered exactly what I expected – countless customers complaining about website instability, downtime and poor customer service. This was almost across the board for all the reviews. I was only able to find a handful of reviews that were positive.

I am typically cautious about negative reviews for a few reasons. First, the reviewer may have had a bad experience because of their inexperience. Second, some folks try to do things on their hosting accounts that the service is not set up for (always read the terms of service and plan details!). Third, they may start off their support contact with an attitude, which doesn’t exactly make anyone want to help them.

However, with Thinkhost, what struck me was the consistency of the complaints. With any webhost, you will typically see a smattering of bad reviews relating to various areas like billing, refunds, problems getting started and difficulties getting a site to work. In this case, almost every reviewer across 4 years (2006 through 2010) talked about their sites loading slowly, not working reliably and customer service being poor and unresponsive.

Based on the information on their website, the lack of a contact phone number, their server hardware quantity and age, and the consistently bad reviews, we can’t recommend Thinkhost. If you are looking for high-quality, environmentally responsible “green” hosting, try GreenGeeks or Hostgator instead.

GreenGeeks is Now the Official “Drupal For Dummies” Web Host

GreenGeeks is Now the Go-To Company for Drupal Hosting

Drupal is one of the most popular Content Management Systems (CMS) website building platforms. Drupal For Dummies is one of the latest in the series of For Dummies books by Wiley Publishing Inc.

The release of the Drupal For Dummies help book by Lynn Beighley is expected to help thousands of people learn how to use the widely popular Drupal content management system to build out their sites. GreenGeeks, now the official web hosting company for the Drupal for Dummies book, will be there to help make it even easier.

GreenGeeks servers are perfectly configured for the current version of Drupal (Version 6) and for the next version (version 7). Their commitment to Drupal hosting customers extends to custom video tutorials as well as where to go to learn Drupal Site Building, Site Structure and Administration Guides. They have even created a GreenGeeks Drupal Quick Starter Guide.

“I chose GreenGeeks.com to be the home of my Drupal For Dummies Web site because of their great customer support and excellent control panel. The hardest part of creating a Drupal site is getting Drupal installed. As a GreenGeeks customer, you can have your first Drupal site running in less than five minutes!” said Lynn Beighley, author of Drupal For Dummies.

GreenGeeks hosts the DrupalForDummies.com web site and is featured in the Drupal For Dummies help guide.
“We are very excited to have worked with Lynn as she wrote the book and we are excited to be a part of the Drupal community” says Trey Gardner CEO of GreenGeeks “Drupal is an ever growing part of our customer base as more and more people learn the merits of the Drupal program. We expect Lynn’s book to become a huge success in enabling many thousands of people learn Drupal and create terrific CMS driven web sites.”

So what makes GreenGeeks a top Drupal webhost?

For $6.95 per month, their EcoSite plan gives you:

  • Unlimited Web Space
  • Unlimited Data Transfer (bandwidth)
  • FREE AUTO Drupal Script Installer
  • FREE Domain for Life
  • Unlimited Hosted Domains on 1 Account
  • Own PHP.INI for customized PHP settings
  • 300% Green Hosting – Wind Powered
  • Maximum performance RAID-10 MySQL Servers
  • 24/7 Live Support
  • 99.97% uptime (independently verified).

Visit GreenGeeks to learn more about their outstanding Drupal hosting.

Do you use GreenGeeks hosting? How about GreenGeeks Hosting for Drupal?
Post a comment and share your experience.

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