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StartLogic Review

StartLogic Scorecard
Category Score
Core Features 7/10
Email Features 9/10
Support & Security Features 9/10
Website Statistics 10/10
Administration & Software 9/10
Multimedia Support 10/10
Included Scripts 9/10
E-Commerce 9/10
Overall Score 72/80
Rank #7
Rating 3.5 Star
StartLogic
Visit: Bluehost Web Hosting

Pros: Unlimited domains, subdomains, parked domains, storage space, bandwidth, email accounts, forwards and autoresponders; 24/7/365 live phone or chat support; 30 day money back guarantee; $50 Google Adwords advertising credit; $25 Yahoo! Advertising Credit; $50 Facebook Ads credit; 500+ page free marketing guide, integrated Google Webmaster Tools and Google custom Search.

Cons: Limited to 25 MySQL databases, No PostgreSQL support, No dedicated IP, Private SSL Certificate not included in plan, no Ruby on Rails support, No anonymous FTP support.

Overview: StartLogic uses the new vDeck hosting control panel, which has features geared toward getting traffic, Internet marketing, and promises a streamlined user experience. Their customer support is good, with 24/7 phone and chat available and typically same-day support ticket response time. With a 25 database limit for MySQL, large sites with many scripts requiring a database backend may outgrow this host. However, if you are starting out and looking for some web marketing extras at a low price, StartLogic may be the host for you.

In addition to their standard Linux shared hosting, StartLogic also offers a decent Windows hosting package with a good feature set and support for ASP.NET, MSSQL and other Windows Server-specific languages. StartLogic offers 3 levels of Linux VPS hosting plans as well. We found these plans to be a good value, especially for those on a budget.


StartLogic Review – Core Features: 7/10

Our StartLogic review found that their core feature offering was decent, but could be better. The basics are covered, such as unlimited storage space, bandwidth, domains, sub-domains, parked domains and FTP accounts. StartLogic provides .htaccess editing capability (to manage access to your pages and folders) and custom error pages (so you can keep visitors on your site even when a page doesn’t load). They also support international domain names. Anonymous FTP and SSH shell access are not enabled and there is no PostgreSQL database capability.

While MySQL databases are part of their plans, the quantity of databases is limited to 25. You may not use 25 databases if your site is relatively small (a few blogs, a few landing pages, personal pages, etc.), however most of the more robust and popular PHP applications (blogs, forums, photo galleries, mailing lists, content management systems (CMS) like Joomla and Drupal, etc.) all use MySQL databases. Query limit is the maximum number of database actions performed in one hour by a specific user. Note that a user can have multiple concurrent MySQL connections, in which case the sum of all database actions for all connections cannot exceed the given limit. The maximum number of concurrent MySQL connections per user is 10. The maximum number of database queries per user is 75,000/hr.

A dedicated IP address is also not included. StartLogic does include a free lifetime domain name with their account. This means you can register a domain name with them for free when you open your hosting account and keep it, for free, as long as you use StartLogic as your web host.

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StartLogic Review – Email Features: 9/10

The email features included in all of the hosts we reviewed are essentially the same. StartLogic provides unlimited POP3/IMAP email accounts, unlimited autoresponders and unlimited mail forwarding/aliases. One very important feature to note is that each separate domain in your account can have its own email addresses. You also have control over catch-all emails. SPAM filtering is also included, which gives you custom filtering and black/white lists. Webmail is included and is compatible with personal email programs (Outlook, etc.).

StartLogic does allow mailing lists, however their email policy is more restrictive than the other web hosts reviewed thus far. Their email policy, taken directly from their knowledgebase, is

In order to maintain tight spam control, we allow customers to send out:
– no more than 200 emails per hour or 600 emails a day, if your mailbox was created in the last 24 hours
– no more than 200 emails per hour or 2000 email a day
If you go over this limit, we will shut off your outgoing mail services. We highly recommend that you restrict the size of your mailing list to less than 200 email addresses.

As you grow your mailing lists, we highly recommend AWeber as your mailing list provider. They offer affordable, fully featured service that includes double opt-in, autoresponders, signup form templates, unlimited email campaigns/newsletters, email analytics, easy shopping cart integration and expert customer support. If you reach the point where you need a dedicated list provider, or you intend to rapidly grow a large mailing list (1000+ goal), using a mailing list host like AWeber is a wise investment.

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StartLogic Review – Support & Security Features: 9/10

Startlogic offers a good support package that includes a 30-day money back guarantee, 24/7 telephone, chat and trouble ticket support and 99.9% uptime. During our comprehensive StartLogic review we did find some issues with their customer support beneath the surface. Setup is free and your hosting account is ready to go within an hour. After that, support ticket response time can be somewhat slow in comparison with other hosts in this class, clocking in at a few hours. Their tech support, while friendly, often sees as though they are “reading the manual” while delivering your support. Average hold time averages around a minute or two during normal business hours. During off hours, it may take longer. Though you may find Startlogic reviews that are overly negative, remember that this company hosts over 100,000 websites, making them one of the larger webhosts out there. According to our research, the negative comments represent less than 1% of users. StartLogic has a good knowledgebase and has video tutorials available.

Another quirk we discovered was in their 30-day “no questions asked” money back guarantee policy. According to their site, the exceptions to the guarantee are: “…the domain name fee is non-refundable. It is registered for the time requested when you ordered. However, should you decide to discontinue your service, your domain name will remain registered to you and we’ll be more than happy to assist you in transferring it if you choose.” and “Disclaimer: Our guarantee does not apply to any of the following: setup fees, domain name fees, reseller accounts, virtual accounts, dedicated servers, overages or professional services.” So basically what this means is you only get back what you paid for the hosting service, less the domain name fee which is currently $9.99.

StartLogic and IPOWER are “sister companies” owned by Thomas Gorny and share the same headquarters and Boston, MA data centers. These data centers have redundant power and 24/7 security. Their secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on their network the ability to access files when a request occurs. This means that the first machine available will serve a customer’s web pages, providing faster load times and fewer service interruptions than traditional hosting infrastructures. Network attached storage is used to redundantly store all data.

StartLogic also provides data backups, hotlink/leeching protection (to prevent other sites from displaying your content on their sites using your bandwidth to do it), and password protected directories.

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StartLogic Review – Website Statistics: 10/10

StartLogic provides all of the standard website statistics for tracking and monitoring your sites. These include raw access logs, error logs, referrer logs, bandwidth usage monitoring and sub-domain statistics. They also include Webalizer and AWStats programs within cPanel to see a detailed graphical representation of all your traffic data.

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StartLogic Review – Administration & Software Support: 9/10

StartLogic is one of 2 providers our web host reviews that uses the new vDeck control panel. For those of you who are new to web hosting, the learning curve is not steep; vDeck is just as easy to learn as the industry-standard cPanel. vDeck allows you to control everything from script installation and domain modifications to email and FTP in your hosting account. For those of you coming from a cPanel account, vDeck’s slightly different interface might take some getting used to, but the overall transition should be smooth. Both control panels provide the same level of account control and website management.

Startlogic supports the latest versions of most current web application software, including Apache, PHP, Perl and Python. Each account has CGI-BIN and SSI capability as well as support for JavaScript and DHTML. At the time of our StartLogic review, they did not support Ruby on Rails (RoR) but did support scripting in Ruby. We hope this will change soon because they are the only host on our list that does not support the increasingly popular Ruby on Rails framework. StartLogic allows custom PHP.ini files and has phpMyAdmin for MySQL database management. They have Microsoft FrontPage extensions available and allow uploading sites from Dreamweaver. They are also WordPress ready.

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StartLogic Review – Multimedia Support: 10/10

StartLogic supports streaming audio and video (Real Player and Windows Media Player) along with Real Audio, Real Video, MIDI, Flash (user must have the free Flash plug-in installed in their browser), Shockwave (user must have the free Shockwave plug-in installed in their browser) and custom MIME types.

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StartLogic Review – Included Scripts: 9/10

Scripts that come with your StartLogic account include forums & message boards, form-mail scripts, image galleries, blogs, site builders, content management systems & portals, project management, polls & surveys, FAQs, customer support & ticket generation, shopping cart & e-commerce scripts, chat, search and a CGI script library. They also have integrated Google Webmaster’s Tools as part of you their hosting plan. This enables you to create site search using Google and analyze visitor search and Google crawling data from within your account. Some of the other popular free scripts include popular applications such as WordPress, Moodle, Mambo, Joomla, Drupal, PHP-Nuke, PHPbb, Coppermine, Gallery 2, Gregarious RSS, X7 Chat, osCommerce, Agora Cart, Zen-Cart and many more.

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StartLogic Review – E-Commerce Features: 9/10

StartLogic offers some interesting e-commerce extras. In addition to integrated Google Webmaster Tools and Google custom Search, you also get marketing guides (500+ Page Manual), RatePoint Customer Feedback Platform free trial, a keyword generator, a ShopSite Starter package and a free Yellow Pages listing at YP.com (the new yellowpages.com). A $50 Google Adwords credit, $25 Yahoo! Advertising credit, a $50 Facebook ads credit and hundreds of free professional-quality website templates round out their respectable e-commerce offerings.

The one missing piece is a dedicated IP address. Without that, you can’t have a private SSL certificate. if you have your own web store and merchant account (as opposed to accepting payments through PayPal or Clickbank where they process the transaction and therefore handle the security), and are using shared SSL, your checkout pages would appear in your customer’s browser address bar as “https://secure.startlogic.com/~YourUserName”. A professional web store has their own SSL certificate, which would appear in the customer’s web browser address bar as “https://www.yoursite.com/checkoutpage”.

Startlogic hosting also includes a 1 year free membership with Carbonite. Carbonite is a file storage / backup company that provides space in their secure storage environment so you can back up your files without the need for an external hard drive or constant burning of CD or DVD backup disks (neither of which can protect you against fire or theft). The free year entitles you to 2 GB of storage, which is not enough to back up your whole hard drive but is enough to back up your websites, databases and critical personal and business data.

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3.5 StarStartLogic Review – Overall Score: 72/80

StartLogic does the basics right. Unlimited domains, storage, bandwidth and email combined with quick setup allows you to get up and running quickly. Their e-commerce extras are very good and the Carbonite backup trial is a nice addition to the package. Given the database limitations and slight support issues, this host is not for everyone. We would recommend StartLogic to moderately tech-savvy people who don’t need much special modification to their hosting accounts. The plan with its included features and extras is good for individuals with personal web pages and blogs, beginning Internet marketers who are on a budget and smaller organizations (churches, nonprofits and small companies doing sales through a third party payment processor like PayPal or Clickbank)

startlogic review

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