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The Best Help Center Live Hosting

Below is a list of the webhosts that provide HelpCenter Live free with your account. This script is typically part of the Fantastico or SimpleScripts 1-click install library accessible from cPanel. If you need to provide live chat, technical or pre-sales support to your customers, we highly recommend HelpCenter Live. Additionally, these hosts provide:

  • Support for PHP, Python, Perl, Ruby, CGI, SSI and MySQL
  • .htaccess editing, custom error pages and customizable PHP.ini files
  • Full Third Party Script Support (e.g. WordPress, PHPBB, osCommerce, Photo Gallery, etc.)
  • State-Of-The-Art Data Centers with modern, up to date servers
  • Comprehensive Website Statistics, Password Protected Directories, Hotlink Protection and Website Backups
HelpCenterLive Hosting Ratings
Host Name Plan Unlimited Uptime Money
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Hostgator Help Center Live Hosting
Visit: Hostgator Help Center Live Web Hosting
Business
$12.95/mo

Baby
$7.95/mo

yes yes yes yes yes yes 99.9% 45 Days 5 StarHostgator Help Center Live Hosting Review
IX Webhosting Help Center Live Hosting
Visit: IX Help Center Live Web Hosting
Unlimited Pro
$7.95/mo
yes yes yes yes yes yes 99.9% 30 Days 4.5 StarIX Webhosting Help Center Live Hosting Review
Justhost Help Center Live Hosting
Visit: JustHost Help Center Live Web Hosting
Premium
$6.95/mo
yes yes yes yes yes yes 99.9% Any Time 4.5 StarJustHost Help Center Live Hosting Review
Hostmonster Help Center Live Hosting
Visit: Hostmonster Help Center Live Web Hosting
Professional
$6.95/mo
yes yes yes yes yes 99.9% 30 Days 4 StarHostmonster Help Center Live Hosting Review
BlueHost Help Center Live Hosting
Visit: Bluehost Help Center Live Web Hosting
Professional
$6.95/mo
yes yes yes yes 99.9% 30 Days 4 StarBlueHost Help Center Live Hosting Review
GreenGeeks Help Center Live Hosting
Visit: GreenGeeks Help Center Live Web Hosting
Eco Site
$4.95/mo
yes yes yes yes yes yes 99.9% 30 Days 4 StarGreenGeeks Help Center Live Hosting Review
GlowHost Help Center Live hosting
Visit: Glowhost Help Center Live Web Hosting
Budget 5 Star
$14.99/mo
yes yes yes yes 99.9% 60 Days 3.5 StarGlowHost Help Center Live Hosting Review
Click Here for our Detailed Web Host Comparison

What is Help Center Live?

Help Center LiveHelp Center Live is a very powerful all inclusive customer support system featuring live chat, support tickets and FAQ. Help Center Live is free, open-source software and is written in PHP and uses a MySQL backend for data management. Many larger companies provide real-time customer service on their websites for questions, technical support and pre-sales questions. Until recently, many of the professional quality live customer support solutions have been expensive, and the free options have been of marginal quality. With Help Center Live, you can provide live chat customer support, a trouble ticket system and a FAQ for no cost.

HelpCenterLive Features

With the extensive Help Center Live feature set, there is no limit to the level of support you can provide your customers or prospective customers. The application allows simultaneous chats from multiple operators and an unlimited number of users to be connected. Visitor information is displayed for the operator to provide better service. More features include

Help Center Live – Live Chat Features

  • Unlimited users, departments and service operators
  • Real-time visitor monitoring
  • Inter-operator private chat
  • Ability to initiate chat sessions
  • Assign operators to more than one department
  • Visitor information collection
  • Visitor referrer and footprint tracking
  • Autosave chat transcripts
  • Email transcripts
  • Status icons for each department
  • Request polling
  • Typing notification (real-time “operator is typing” notice in chat window)
  • Display picture in chat windows (operator, logo, department symbol, etc.)
  • File transfer
  • Online/Offline status select
  • Canned messages and commands
  • Transfer chat session
  • Leave a message

Help Center Live – Support Ticket Features

  • Simple, intuitive user interface
  • Automatically assign tickets to operators
  • Ticket priority/urgency
  • Open and close tickets
  • Automatic email notification of responses

Help Center Live – FAQ Features

  • Unlimited FAQ’s
  • Unlimited topics
  • Fully customizable to match your website
  • Assign FAQ’s to topics
  • Easy administration through Help Center Live interface
  • Modify sorting of topics
  • Easily upload new icons
  • Assign icons to departments

 

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